I'm having an issue with my Roku device. What should I do?

Improvements have been seen after performing a power-cycle (by unplugging from the power source for 10 seconds.) That being said, Roku has been known to have difficulty receiving a WiFi signal. If the Roku is in the same room as the router, use the 5GHz network (denoted with "_5" ie. YourNetworkName_5). If it is not in the same room, use the standard 2.4GHz WiFi network.

 

If problems persist, Roku will send an HDMI extender for free. We recommend that customers try using the extender:

https://my.roku.com/hdmi

 

If you are still experiencing any issues, please give us a call at 888-231-9403 or email us at support@starry.com

Have more questions? Contact a Starry Expert

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