Residential Internet

My Account

• I canceled my Starry Internet Service, how do I know what equipment to return?
• Can I opt out of the auto-payment?
• I Am Going to Be Out of Town for a Month or Two, Can I Pause My Service While I Am Away?
• How Do I Cancel My Starry Internet Service?
• I’m Moving. Is It Possible to Transfer My Service to My New Place?
• I Need to Reschedule My Appointment, What Do I Do?
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Affordable Connectivity Program

• ACP information (English)
• ACP information (Spanish)
• ACP information (Mandarin)
• ACP information (Russian)
• ACP information (Korean)

Product Support

• What routers are compatible with Starry Internet?
• Do I Need to Have a Technician Come Into My Home in Order to Have My Starry Internet Service Installed?
• How Do I Upgrade My Internet Speed?
• What is a Starry Link?
• Can I keep my Comcast.net email address?
• FCC's MTE Ruling
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Advanced Network Questions

• Dedicated 5GHz Networks
• Can I Get a Static IP (Or Lots of Static IPs)?
• Does Starry Support IPv6?
• Can More Than One Person in My Household Have Access to the Starry App?
• Does Starry Support WEP or WPS Encryption?

Troubleshooting

• I’m Having Issues With My Streaming Device, What Do I Do?
• My Internet Is Down. Am I Being Impacted by an Outage?
• I’m Having Issues With My Service, What Do I Do?
• I Can’t Connect My Device to the Starry Network
• My WiFi Is Slow, How Can I Fix It?
• I’m Having an Issue With My Roku Device. What Should I Do?
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About

• How Can I Contact Starry?
• How Long Has Starry Been Around?

Privacy Policy

• What Is Your Stance on Net Neutrality?
• What Kind of Data or Information Does Starry Collect About My Network and Devices?
• What Is Starry’s Privacy Policy?

Aura

• What does Aura’s Individual Protection plan include?
• How do I add Aura to my Starry Internet plan?
• How do I expand my Aura coverage to include more people?
• How do I contact Aura Support?