Starry Internet

My Account

• How do I update the payment information on my account?
• How can I get free internet?
• Can I edit my account details and billing information on the web?
• How do I change my password?
• Does Starry have a referral program?
• How do I pay my bill?
See all 7 articles

Starry Internet Service

• I want to switch to Starry but I would have to pay an early termination fee with my old internet provider. Does Starry reimburse early termination fees?
• Can I use an Apple TV, Chromecast, Roku, or a Smart TV with Starry?
• How long will installation take?
• Does Starry offer phone service? What about a VoIP?
• Where can I find information to share with my building management/condo association?
• Can I use my own router with Starry Internet?
See all 23 articles

Starry Station Features

• Can I disable the WiFi on my Starry Station?
• Can I see usage statistics about my wired devices?
• I stream Netflix and play video games, will this be fast enough for me?
• What is ScreenTime?
• ScreenTime: Suggested Rules
• Which Apps can I block with ScreenTime?
See all 18 articles

Advanced Network & Station Settings

• Advanced Settings - Network Configuration
• How will my Starry Station get software updates?
• Managing your Starry Station’s display
• Does Starry Station support Bridge Mode?
• Can more than one person in my household have access to the Starry App?
• Is it possible to change the time zone of my Starry Station after I’ve set it up?
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Troubleshooting

• I'm having trouble accessing certain websites, what's going on?
• My Health Score is 0% and I can’t connect to the Internet
• My Health Score is low. What can I do to improve it?
• How can I restart or reset my Starry Station?
• My device has a weak signal. How can I fix it?
• Can I talk to a real person?
See all 9 articles