Starry In Columbus

General Service/ Account Questions

• Why is Starry leaving Columbus?
• Has my building management/condo association been notified?
• When is my service being turned off?
• Will payment stop immediately when my service is terminated?
• Will the information on my account be deleted once my service is terminated?

Switching Internet Providers

• Is Starry partnering with another internet provider in Columbus to ease the transition for existing customers?
• Will Breezeline offer the same plan and pricing I am getting with Starry?
• Will I be charged for transitioning my service to Breezeline?
• If I receive free or discounted Starry service through the Affordable Connectivity Program (ACP), will that monthly benefit be automatically transferred to my Breezeline account?
• If I receive free or discounted Starry service through the Affordable Connectivity Program (ACP), will that monthly benefit automatically transfer to my new internet provider?
• How do I cancel my service if I want to go ahead and switch to another internet provider?
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Equipment Questions

• Do I need to return my equipment? If so, how?
• Will Starry remove the Comet receiver attached to my house?

Customer Care Contact

• Who can I contact for any additional questions?