How do I cancel my contract with my current ISP?

To cancel your service with your current ISP, you will need to contact your ISP directly.

For Verizon FIOS you will need to contact 1-800-Verizon. Be prepared to enter your account number and select the appropriate automated option to speak to a customer service representative.

For AT&T: Call 800.331.0500 (611 from an AT&T wireless phone). Once connected, follow the prompts to cancel service.

For Xfinity (Comcast Customers) You will need to call: 1-800-XFINITY (1-800-934-6489) and follow the prompts to "cancel service" or "downgrade service."

For CableVision/Optimum Customers:  You can contact Customer Service at: 718-860-3513 and follow the voice prompts for disconnecting service.

For Spectrum you will need to contact their “retention department” at: 1-855-757-7328 and follow the menu prompts to “downgrade or cancel service.”

Be sure to follow your current ISP’s equipment return instructions. Most ISPs will issue a prepaid shipping label for returning equipment.

Have more questions? Contact a Starry Expert


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