To cancel your service with your current ISP, you will need to contact your ISP directly.
For Verizon FIOS: Contact 1-800-Verizon. Be prepared to enter your account number and select the appropriate automated option to speak to a customer service representative.
For AT&T: Call 800.331.0500 (611 from an AT&T wireless phone). Once connected, follow the prompts to cancel service.
For Xfinity (Comcast Customers): You will need to call: 1-800-XFINITY (1-800-934-6489) and follow the prompts to "cancel service" or "downgrade service."
For CableVision/Optimum/Altice Customers: You can contact Customer Service at: 718-860-3513 and follow the voice prompts for disconnecting service.
For Spectrum: You will need to contact their “retention department” at: 1-855-757-7328 and follow the menu prompts to “downgrade or cancel service.”
Be sure to follow your current ISP’s equipment return instructions. Most ISPs will issue a prepaid shipping label for returning equipment.
Please note: We recommend canceling with your previous ISP after you've been installed with Starry Internet so that you do not have any gaps in your internet service.