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Residential Internet
My Account
- I canceled my Starry Internet Service, how do I know what equipment to return?
- Can I opt out of the auto-payment?
- I Am Going to Be Out of Town for a Month or Two, Can I Pause My Service While I Am Away?
- How Do I Cancel My Starry Internet Service?
- I’m Moving. Is It Possible to Transfer My Service to My New Place?
- I Need to Reschedule My Appointment, What Do I Do?
Product Support
- What routers are compatible with Starry Internet?
- Do I Need to Have a Technician Come Into My Home in Order to Have My Starry Internet Service Installed?
- How Do I Upgrade My Internet Speed?
- What is a Starry Link?
- Can I keep my Comcast.net email address?
- FCC's MTE Ruling
Advanced Network Questions
Troubleshooting
- I’m Having Issues With My Streaming Device, What Do I Do?
- My Internet Is Down. Am I Being Impacted by an Outage?
- I’m Having Issues With My Service, What Do I Do?
- I Can’t Connect My Device to the Starry Network
- My WiFi Is Slow, How Can I Fix It?
- I’m Having an Issue With My Roku Device. What Should I Do?
About
Privacy Policy
New York’s Affordable Broadband Act
Aura
Affordable Connectivity Program
Business Internet
Business Account
Business Support
Setup and Installation
Residential WiFi
Starry Dash+ Settings & Features
- Starry Dash+: How to Edit Guest Network Settings
- Starry Dash+: How to Access 5GHz Settings
- Starry Dash+: How to Factory Reset via Web Login
- Starry Dash+: How to Edit DFS Settings
- Starry Dash+: How to Edit 2.4GHz Standalone Channel Settings
- Starry Dash+: How to Change the Password for the Administrative Login
Linksys MX5500 Settings and Features
- Linksys MX5500: Accessing Settings
- Linksys MX5500: View/Edit WiFi Name & Password
- Linksys MX5500: What Do the Lights Mean?
- Linksys MX5500: How to See Connected Devices
- Linksys MX5500: How to Reboot
- Linksys MX5500: Enable 2.4GHz/5GHz Networks
LinkSys MR7310 Settings & Features
- Linksys MR7310: Accessing Settings
- Linksys MR7310: Managing the Guest Network
- Linksys MR7310: Enable/Disable DFS
- Linksys MR7310: How to See Connected Devices
- Linksys MR7310: Updating Administrative Password
- LinkSys MR7310: What Do the Lights Mean?
Starry Gravity Settings & Features
- Starry Gravity: How to Change WiFi Name & Password
- Starry Gravity: Accessing Settings
- Starry Gravity: How to Factory Reset
- Starry Gravity: How to Reboot
- Starry Gravity: How to Access the Guest Network Settings
- Starry Gravity: How to Enable the 5GHz Standalone Channel
Starry Dash Settings & Features
- Starry Dash: How to Reboot
- Starry Dash: Edit/View WiFi Name & Password
- Starry Dash: How to Access Settings
- Starry Dash: How to Factory Reset via Reset Button
- Starry Dash: How to See Connected Devices
- Starry Dash: How to Port Forward
Zyxel Configurations & Troubleshooting
- ZyXel EMG3425 Router: Troubleshooting Basics: What Do the Lights Mean?
- ZyXel EMG3425 Router: How to Change the WiFi Name & Password
- ZyXel EMG3425 Router: How to Reboot & Factory Reset
- ZyXel EMG3425 Router: Can I See What Devices Are Connected to My Router?
- ZyXel EMG3425 Router: My 5G Channel Is Missing. How Do I Enable It?
- ZyXel EMG3425 Router: How to Change WiFi Channels
Launch Settings & Features
- Starry Launch: How to See Connected Devices
- Starry Launch: How to Edit DFS Settings
- Starry Launch: How to Factory Reset
- Starry Launch: Guest Network Settings
- Starry Launch: How to Enable the 5GHz Network
- Starry Launch: How Do I Access the Settings on My Starry Launch?
Starry Station Features & Settings
- Starry Station: Will My Neighbors’ Starry Station and Internet Usage Interfere With My Own?
- Starry Station: Starry Station: Advanced Settings - Network Configuration
- Starry Station: How Do I Change My WiFi Name and Password on the Starry Station?
- Starry Station: How Can I Restart or Reset My Starry Station?
- Starry Station: How to Reboot the Starry Station: Manual, on Screen, and App Instructions
- Starry Station: What if I Need More Than One Ethernet Port for My Network?