Helpful humans are available around the clock.
Here's how you can reach us
Request a call
from your station
with the app
How do I update the payment information on my account?
How can I get free internet?
Can I edit my account details and billing information on the web?
How do I change my password?
Does Starry have a referral program?
How do I pay my bill?
See all 7 articles
Starry Internet Service
Can I use an Apple TV, Chromecast, Roku, or a Smart TV with Starry?
How long will installation take?
Does Starry offer phone service? What about a VoIP?
Where can I find information to share with my building management/condo association?
Can I use my own router with Starry Internet?
Is there any monthly equipment rental cost?
See all 22 articles
Starry Station Features
Can I see usage statistics about my wired devices?
I stream Netflix and play video games, will this be fast enough for me?
What is ScreenTime?
ScreenTime: Suggested Rules
Which Apps can I block with ScreenTime?
How do Starry Station’s ScreenTime rules work?
See all 18 articles
Advanced Network & Station Settings
Advanced Settings - Network Configuration
How will my Starry Station get software updates?
Managing your Starry Station’s display
Does Starry Station support Bridge Mode?
Can more than one person in my household have access to the Starry App?
Is it possible to change the time zone of my Starry Station after I’ve set it up?
See all 20 articles
I'm having trouble accessing certain websites, what's going on?
My Health Score is 0% and I can’t connect to the Internet
My Health Score is low. What can I do to improve it?
How can I restart or reset my Starry Station?
My device has a weak signal. How can I fix it?
Can I talk to a real person?
See all 9 articles
Starry & Your Privacy
How long has Starry been around?
What is your stance on Net Neutrality?
What kind of data or information does Starry collect about my network and devices?
I can’t connect my device to the Starry Network
Stuck on “No Internet” screen