What do I need to know about the ACP wind down?
The Federal Communications Commission (FCC) has announced that the Affordable Connectivity Program (ACP) is expected to end in April 2024. With the program’s end, here’s what you can expect:
- If you enrolled in the ACP prior to February 7, 2024, you will continue to receive the $30 discount on your monthly bill until the ACP ends.
- After the ACP ends, the $30 discount will be removed from your monthly bill.
- Your Starry service will continue after the end of the ACP, but you can change your plan or cancel at any time, all without penalty.
To avoid service disruptions, log in to your Starry account and make sure your payment method is up to date.
If you have questions or need help, please contact support at firstname.lastname@example.org or 1-888-231-9403.
Do I need to take any action to continue to receive my Starry service?
Your Starry service will continue after the end of the ACP – no action is needed on your part.
To avoid service disruptions, we recommend logging in to your Starry account and make sure your payment method is up to date.
How do I know what Starry plan I’m on and how much my bill will be?
You can view your current plan and the monthly fee by logging in to your Starry account.
If you have questions about your plan or want to find out what other plan options are available to you, please reach out to support at email@example.com or 1-888-231-9403. We’re here 24/7 to help.
What can I do if I can’t afford to keep my Starry Internet after the ACP ends?
We have additional low-cost plan options available for ACP customers.
Please reach out to support at firstname.lastname@example.org or 1-888-231-9403 to find out what plan options are available to you. You can reach us 24/7.
How do I update my payment method?
You can update your payment method by logging into your account. From there, click on the edit icon to edit your Personal Information or your Billing Information.
You can also contact support at email@example.com or 1-888-231-9403 for help with updating your payment method.
Can my ACP benefit be extended or can I reapply for ACP?
The ACP is a government-funded program and is only available as long as funding permits. The funding is expected to run out in April 2024, at which point the ACP will end.
The last day to enroll in ACP was February 7th, 2024 at 11:59 PM EST.
If you have any additional ACP questions you can reach the ACP Support Center at (877) 384-2575.