My Wi-Fi is slow, how can I fix it?

Sorry to hear that. If your Wi-Fi is slow, here are some things to try:

  1. If possible, move your Starry Station to a central location in your home which will allow your Wi-Fi signal to extend further, as opposed to being in a corner where it may not reach as far.

  2. Interference from other electronics can cause problems. For example, microwaves, cordless phones, and baby monitors are among those household devices that could wreak havoc on your Wi-Fi signal. Try moving these away from your Starry Station.

  3. You may have unwanted guests on your wireless network, and their use can reduce the bandwidth that is available to you. Be sure to secure your network by creating a strong password.  This will add a layer of security and free up some much-needed bandwidth.

  4. Make sure all of the computers on your network are healthy. If even one computer has a virus or other malicious software installed, it can slow down your network and infect other devices.

  5. Check your equipment. Your modem may need to be updated. Starry Station will update automatically for you, so don't worry about that.

  6. If you know what speed you're paying for from your ISP, check it by running a Speed Test to see if you are getting the speeds you expect.

  7. Finally, check with your ISP.  They may be having an issue on their end.
Have more questions? Contact a Starry Expert


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