My Wi-Fi is slow, how can I fix it?

Sorry to hear that. If your Wi-Fi is slow, here are some things to try:

  1. Reboot your router (and modem if applicable) by unplugging it from its power source for 10-15 seconds and then plugging it back in. 
  2. The 5GHz channel will give you better speeds if you are close to the router whereas the standard WiFi network will give you better speeds when farther from the router.
    1. If your device is 5GHz compatible, and you are close to the router, connect to the 5GHz network. You can connect to the 5GHz network by going to your device's network settings and joining the "YourWiFiName_5" network.
    2. If you are farther from the router, and you are currently connected to the 5GHz channel, try switching back to the standard channel. You can connect to the standard network by going to your device's network settings and joining the "YourWiFiName" network.
  3. Interference from other electronics can cause problems. For example, microwaves, cordless phones, and baby monitors are among those household devices that could wreak havoc on your Wi-Fi signal. Try changing the channels that your WiFi is broadcasting on. This can be done in the Advance Settings. Contact support if you need assistance.
  4. You may have unwanted guests on your wireless network, and their use can reduce the bandwidth that is available to you. Be sure to secure your network by creating a strong password. This will add a layer of security and free up some much-needed bandwidth. You can see what devices are connected to the Starry Station from the screen or the app. With the Starry Launch, you can see what devices are connected by logging in to the router using the IP address
  5. Make sure all the computers on your network are healthy. If even one computer has a virus or other malicious software installed, it can slow down your network and infect other devices.
Have more questions? Contact a Starry Expert

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