My Device Has a Weak Signal. How Can I Fix It?

A weak signal can be caused by interference or your distance from your router. You may also experience slower speeds if devices haven't been rebooted in a while. Try to reboot your router and the device you are using at least once per month in order to keep your system operating efficiently. 
Make sure your router is out in the open in a central place in your home and away from other electronics. Interference from things like microwaves, cordless phones, and baby monitors can wreak havoc on your WiFi signal.

If you’re near your router, you may want to switch to the 5GHz dedicated network. You'll see the 5GHz dedicated network in your device's WiFi Settings as "NetworkName_5". If you don't see it, you can enable the 5GHz Network under your WiFi Settings. Please note: older devices may not be 5GHz compatible and therefore may not be able to see the 5GHz network.

If you’re further away from your router, the primary WiFi Network (the 2.4GHz network) is your best option. However, you may need to move closer as you may be out of range. If you are experiencing range issues, please contact our Starry Expert team.
Have more questions? Contact a Starry Expert


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